Hotel New Otani Osaka, Osaka - Reviews, Room Options & Prices 2025

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About the Hotel

1-4-1 Shiromi Chuo-Ku, Osaka, Japan, 540-8578

“The hotel's location near Osaka Castle and the river is enchanting.”view full review

The 5-star Hotel New Otani Osaka rises near Osaka Castle Park, featuring panoramic views of the historic castle's nightly illuminations and city skyline through its wall of windows.

Executive Floor Privileges

Hotel New Otani Osaka guests access private concierge services and added amenities through Gold Key Service on the Executive Floor. Each room includes free Wi-Fi, a safety box, mini refrigerator, and bidet.

Diverse Dining Options

The hotel's dining venues include French restaurant SAKURA serving authentic cuisine, TAIKAN EN offering Chinese specialties, and Japanese counter dining ISSHIN featuring traditional tempura and oden. Hotel's acclaimed patisserie SATSUKI produces artisanal pastries utilizing natural fruit essences.

Business & Parking Facilities

Multiple ballrooms and meeting spaces accommodate various group specifications. The property features a 500-vehicle parking facility operating 24 hours.

Central Transport Links

Hotel New Otani Osaka stands a 5-minute walk from both Osaka Business Park and Osakajokoen stations. The property offers direct bus service to Universal Studios Japan and Kyoto Station.

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Economy Double Non Smoking Town View

Max:

2 persons

24 m²

Bed options:

1 King-size bed

Heating

Bathtub

room details

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Superior Twin Non Smoking Town View

Max:

2 persons

30 m²

Bed options:

2 Single beds

Heating

Bathtub

room details

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Run of The House Non Smoking

Max:

2 persons

30 m²

Bed options:

2 Single beds

Heating

Bathtub

room details

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Price and Room Availability Calendar

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Getting around

A guide to all available transportation options

City Centre

Osaka 4.0 km

Airports

Itami (ITM) 21.9 km

Kobe (UKB) 42.1 km

Train

Kyobashi Station800 m

Tenmabashi Station 1.5 km

Underground

Kyobashi700 m

Morinomiya 1.1 km

Facilities

Experience a variety of amenities at the boutique hotel, crafted to ensure your comfort and unforgettable moments

Spacious and Comfortable

“I stayed in a 2-bedroom suite that was incredibly spacious, measuring 1300 sq ft. It featured two bathrooms, making it perfect for my family, including my mother-in-law and two kids. The room was bright and well-equipped with all the necessary amenities. The bed was extremely comfortable, ensuring a restful night's sleep.” view full review

Exquisite Gastronomy

“The hotel's dining options were a highlight of my stay. I especially loved the variety of food available, from traditional Japanese offerings to Western favorites. The dining experience was good, and every meal I had was delicious, making it a fabulous part of my stay.” view full review

Relaxing Spa Experience

“I had the pleasure of using the wellness area during my stay. Although there was a fee for using the pool, it was worth it for a refreshing swim after a busy day. The spa facilities provided an excellent opportunity to unwind, and I truly enjoyed my time there.” view full review

Well-Equipped Bathrooms

“The bathrooms offered an array of high-quality amenities, including shampoo, conditioner, and even skincare products. It truly seemed like a five-star experience with all the thoughtful touches. The cleanliness and presentation added to the overall comfort of my stay.” view full review

General

Non-smoking rooms
Wi-Fi
Parking
Safe deposit box
24-hour reception
No pets allowed
24-hour security
Luggage storage
Locker room
Lift
Currency exchange
Hairdresser
Coffee shop
Vending machines
Smoke detectors
Fire extinguishers
Key card access
Key access

Sports & Fitness

Fitness centre
Tennis court

Guest Parking

Electric kettle

Services

Paid airport shuttle
Room service
Housekeeping
Car hire
Laundry
Dry cleaning
Welcome drink

Dining

In-room breakfast
Restaurant
Bar/ Lounge area
Special diet menus

Business

Meeting/ Banquet facilities
Fax/Photocopying

Children

Cots
Babysitting/Child services

Spa & Leisure

Sun loungers
Garden area
Spa centre
Spa lounge
Sauna
Jacuzzi
Pedicure
Manicure
Body scrub
Facial
Treatment room
Back massage
Head massage
Full body massage
Foot massage
Public Bath
Make up services

Room features

Air conditioning
Heating
Mini-bar
Dressing area
Tea and coffee facilities
Ironing facilities

Bathroom

Free toiletries
Bathroom telephone

Self-catering

Electric kettle

Media

Flat-screen TV
Direct dial telephone
CD player
AM/FM alarm clock

Room decor

Carpeted floor

Location

1-4-1 Shiromi Chuo-Ku, Osaka, Japan, 540-8578

Map view

1-4-1 Shiromi Chuo-Ku, Osaka, Japan, 540-8578

City landmarks

Event hall

Osaka Castle

660 m

Landmark

Shinsaibashi shopping

3.6 km

Landmark

Dotonbori

3.7 km

Bridge

Nipponbashi

3.5 km

Museum

Osaka Museum of History

2.1 km

Landmark

Hokoku Shrine

1.2 km

Park

Nakanoshima Park

2.3 km

Landmark

Osaka Business Park

770 m

Museum

Japan Mint

2.3 km

Theatre

Cool Japan Park Osaka

670 m

Landmark

Morinomiya Piloti Hall

1.7 km

Museum

Osaka International Peace Center

1.4 km

Museum

Fujita Art Museum

880 m

Landmark

Modern Transportation Museum

750 m

Park

Osaka Castle Nishinomaru Garden

1.6 km

Landmark

Osaka Wood City Sales Market Birthplace

750 m

Museum

Osaka Museum of Housing and Living

3.0 km

Landmark

Tamatsukuri Inari Shrine

1.8 km

Landmark

Old Site of Kyobashi River Fish Market

990 m

Landmark

Sanadayama Sanko Shrine

2.3 km

Landmark

Tsutenkaku

4.9 km

Landmark

Miraiza Osaka-Jo

790 m

Landmark

Illusion Museum

780 m

Landmark

Kids Plaza Osaka

2.6 km

Event hall

MyDome OSAKA

2.1 km

Landmark

Main Build

2.8 km

Nearby

Castle

Osaka Castle Park

340 m

1-3-2 Shiromi

Theatre Brava

470 m

1-4-70 Shiromi

Izumi Hall

160 m

Shopping Area

Jo-Terrace Osaka

530 m

Restaurants

Taikan-En

40 m

1-4-1 Shiromi Hotel New Otani Osaka 3F

Satsuki All-Day Dining

180 m

1-4-1 Shiromi Hotel New Otani Osaka 1F

Satsuki Lounge

180 m

1-4-1 Shiromi Hotel New Otani Osaka 1F

Castle

180 m

1-4-1 Shiromi Hotel New Otani Osaka 1F

Mikan

180 m

1-4-1 Shiromi Hotel New Otani Osaka 3F

Sky Lounge The Four Seasons

100 m

1-4-1 Shiromi Hotel New Otani Osaka 18F

Kidokoro Isshin

180 m

1-4-1 Shiromi Hotel New Otani Osaka B1F

Keyaki, Teppan Grill

590 m

1-4-1 Shiromi 18F Hotel New Otani Osaka

Gram Osaka Castle Jokamachi

530 m

3-1 Osakajo Osaka Castle Park

Reviews and Ratings

Feedback from previous guests about their experience.

60%

enjoyed the hotel and would happily stay again

6.0/10

Guest rating

Rooms

8.4

Location

7.8

Service

9.4

Dining

7.6

4.5/5 based on 1572 reviews

#25 of 474 hotels in Osaka based on Tripadvisor

James

United Kingdom, March 2025

6.4/10

I had an enjoyable stay at Hotel New Otani Osaka, though there were a few drawbacks. The location, while quiet and accessible to public transport, was a bit out of the way for central attractions. The rooms were spacious and comfortable, but they seemed dated and could use some updates. The staff provided excellent service throughout my visit, and the breakfast buffet was a highlight.

Rooms

7.0

The room I stayed in was spacious and offered a beautiful view of Osaka Castle. However, it felt somewhat dated and lacked modern amenities.

Service

9.0

The staff were incredibly polite and helpful, always making sure my needs were met during my stay.

Location

6.0

While the hotel is close to train stations and Osaka Castle, the business district environment felt a bit dull and was somewhat removed from the main attractions.

Dining

8.0

The breakfast buffet was well-appointed with various options, but I found it a bit pricey for what was offered.

Facilities

7.0

The hotel provided convenient services like room service and easy transport access, but the decor and amenities could use some refreshing.

Elijah

United Kingdom, March 2025

7.0/10

My stay at Hotel New Otani Osaka was enjoyable overall, with amazing views of Osaka Castle and excellent service from the staff. However, I faced a few hiccups with the room allocations and the breakfast options could use a bit more variety. The hotel's location provided a nice and quiet ambiance, ideal for relaxing after a day of exploring. 😊🌟

Rooms

8.0

I loved the spaciousness of my room, especially the comfortable lounge chair with a view of Osaka Castle. However, during my last night, I encountered issues with the non-smoking room allocation that led to an unpleasant stale smell.

Service

9.0

The staff were exceptionally courteous and attentive, really embodying the essence of Japanese hospitality. From check-in to housekeeping, I felt well taken care of throughout my stay.

Location

7.0

Situated close to Osaka Castle Park, the hotel is in a peaceful area away from the bustle. However, being in a business district limited my nearby dining options. I appreciated the easy access to the JR line, though.

Dining

6.0

Breakfast offered a good selection, but I found myself wishing for a bit more variety during my five-day stay. The dining prices felt on the higher side, especially given the limited options around the hotel.

Facilities

7.0

While I enjoyed the clean and quiet environment, I was disappointed that the swimming pool was closed during my visit, which was quite unexpected for summer. Other facilities like room service were efficient and responsive.

Bill

United Kingdom, January 2025

6.0/10

My stay at Hotel New Otani Osaka was truly good. The location was fantastic, with easy access to the Osaka Castle and nearby parks, creating a lovely environment. The spacious room had a beautiful view of the castle, though I wished the breakfast options had a bit more variety, particularly for non-pork eaters. Overall, the hotel provided a luxurious experience without breaking the bank.

Rooms

10.0

I was impressed by the spaciousness of my room, which was quite accommodating by Osaka standards. It felt luxurious with ample room for my belongings and a large bathroom. The view of Osaka Castle from my room was a highlight.

Service

10.0

The staff were incredibly polite and efficient. They took care of my luggage and were always ready to assist with local information and recommendations. I appreciated their help when looking for a nearby laundromat.

Location

9.0

The hotel's location near Osakajokoen station made traveling very convenient. It was just a short walk to beautiful walking paths along the river and the nearby Osaka Castle. Access to other tourist attractions was straightforward.

Dining

8.0

Breakfast was good, with a nice mix of Japanese and Western options, though I did find it limited for those avoiding pork. I enjoyed the eggs and salad, but an expanded coffee selection would have been nice.

Facilities

8.0

The hotel had solid facilities including a nice lobby cafe and a fitness center, though the pool was not included in the room rate. The elevators were easily accessible, but I noted that they could improve security for guest safety.

Steven

United Kingdom, November 2024

5.2/10

I had a wonderful stay at Hotel New Otani Osaka, highlighted by the stunning views of Osaka Castle from my room and excellent hospitality from the staff (they truly made me feel at home). On the downside, I found the dining options to be quite expensive, and I was a bit disappointed by the limited selection at breakfast. Overall, I left with great memories and am looking forward to my next visit.

Rooms

9.0

My room was spacious and clean with a direct view of Osaka Castle (which was amazing at night). It felt luxurious, though I wish it came equipped with a smart TV for easier streaming.

Service

10.0

The staff were incredibly friendly and professional, always ready to help without any fuss (which I appreciated during check-in). Special thanks to Suguru Adachi for making my stay extra special!

Location

10.0

The hotel's location could not be better, just a short walk from Osaka Castle and conveniently close to metro stations (perfect for exploring the city!).

Dining

7.0

While the breakfast was decent, I was expecting a more extensive buffet for a 5-star hotel (the limited selection was a bit disappointing). Additionally, the in-hotel dining was quite pricey.

Facilities

8.0

The range of facilities was good, though I did experience some frustration with the number of complimentary water bottles provided (it seemed rather stingy given the hotel's overall luxury).

Luna

United Kingdom, October 2024

6.2/10

My stay at Hotel New Otani Osaka was quite enjoyable overall. The stunning views of Osaka Castle were definitely a highlight, and the staff went above and beyond to ensure a pleasant experience. However, the location wasn't ideal for getting to central attractions without a bit of travel, and there were some hiccups with the dining service during my visit.

Rooms

8.0

The room was spacious and had great amenities, but some aspects felt a bit dated. The view of the castle was really nice, though.

Service

9.0

Staff were incredibly friendly and eager to help, ensuring my stay was comfortable. They were attentive and kind throughout my time there.

Location

7.0

The hotel is in a quieter area, but it's a bit far from central shopping districts, which required some commuting. That said, the subway and JR Train stations were just a short walk away.

Dining

9.0

Dining at the Teppan Grill Keyaki was really good! The service was flawless, and the food was some of the best I've had. However, my a la carte dinner experience could've been smoother.

Facilities

7.0

The facilities were good, but I was surprised to find the pool had restrictions for kids. Some additional amenities would enhance the overall guest experience.